How to Fix It When Disney Plus Is Not Working on Fire TV Stick (2024)

Streaming > Streaming Devices

This guide will walk you through all of the best solutions for fixing the Disney Plus app on a Fire TV Stick. We'll cover problems such as media not playing as it should, the app crashing, and frequent streaming service connection bugs.

How to Fix Disney Plus Not Working on Your Fire TV Stick

Work through the fixes below in order, as they’re organized from fastest and easiest to more complex solutions.

1. Check if Disney Plus is down. The first thing you should try is a quick check to make sure the Disney Plus streaming service isn’t experiencing any issues. If it is, the best thing to do is to wait for it to come back online.
   

2. Does your Fire TV Stick support 4K playback? To view 4K content on Disney Plus, you’ll need to have a Fire TV Stick model that supports this feature. Not all Fire TV Sticks have 4K functionality.
   

   If your Fire TV Stick doesn’t support 4K, see if you can download the Disney Plus app on the 4K TV itself. Another option is to use Disney Plus on a 4K-enabled gaming console like an Xbox Series X or PS5.

3. Check the Disney Plus child settings. If you’re having trouble finding specific content on Disney Plus, you may be using a controlled profile that often hides mature or controversial films and TV episodes.
   

4. Log out of Disney Plus and log in again. Errors can often be fixed by logging out and then back in. Make sure you’re using the correct login details. Your Disney Plus account information is completely separate from your Amazon account. The email address and password may be completely different.
   

5. Check your internet connection. The easiest way to do this is to open another media streaming app on the Fire TV Stick such as YouTube or Netflix. Disney Plus needs an active connection to work.
   

6. Restart your internet router. If your internet is too slow to stream Disney Plus content, restarting your router or modem can often reset the connection and increase the speed.
   

7. Restart your Fire TV Stick. On your Fire TV Stick go to Settings > My Fire TV > Restart. Once the process completes, try using Disney Plus again.
   

8. Update the Fire TV Stick itself and any installed apps. Your Fire TV Stick or Disney Plus app may need an important update to run properly.
   

9. Clear the cache on your Fire TV Stick. This process can make the Fire TV Stick and its apps run faster.
   

10. Delete other Fire TV Stick apps. If the Disney Plus app keeps crashing on your Amazon Fire TV Stick, try deleting other apps or files to free up space. Sometimes a lack of memory can cause Fire TV Stick apps to freeze, crash, or not run as smoothly as they otherwise would.
    

11. Uninstall Disney Plus and reinstall it. Removing the app from your Fire TV Stick and then downloading it again can fix problems caused by a corrupted app download.
    

    Deleting the app will not delete your Disney Plus account and associated preferences which are both securely stored in the cloud, but you will need to log in again.

12. Restore your Fire TV Stick to factory settings. If none of the above solutions got the Disney Plus Fire TV Stick app working properly, you may need to restore your Fire TV Stick to its original state. This will delete all content from the streaming stick and return it to the way you found it when you originally set it up.
    

Why Is Disney Plus Not Working on My Fire TV Stick?

The most common reasons for the Disney Plus app not working on your Fire TV Stick involve issues with the streaming service itself, internet connection problems, or the Fire TV Stick needing a restart. There may also be problems with the Disney Plus app itself stopping the service from working as it should.

Why Is My Disney Plus Not Loading Movies and Episodes When I'm Offline?

While the Disney Plus iOS and Android apps can download shows and films for offline viewing or when on a slow internet connection, the Fire TV Stick app doesn’t support this functionality.